Warranty Information:
✔ Your newly purchased Espresso Machine is covered by the Manufacturer Limited Warranty, subject to Terms and Conditions.
✔ If you have technical issues with your espresso machine and within the warranty period, please consult your product manufacturer's warranty. You may also contact us at 1-800-674-9839 or e-mail at info@kitchenappliancespro.com. We are here to help you.
✔ At Kitchen Appliances Pro we work with many top brands in the industry and all our products are of the highest quality. We want you to be happy and satisfied with your purchase and enjoy it for many years to come. We offer a Satisfaction Guarantee.
What is Covered by the Warranty:
✔ Manufacturer Defects
Not Covered by Warranty:
✔ Plastic and Wearable Parts
✔ General Wear and Tear and normal deterioration such as: gaskets, filters, grinder burrs, plastic parts such as bean hoppers, etc.
✔ Issues caused by water damage from poor water quality which can result in scale build up.
✔ Any damage caused by an accident, misuse or abuse, not performing necessary maintenance and/or cleaning, faulty installations, mishandlings, damage during shipment, line power shortage, line power surge or anything external that may have caused damage.
✔ Using the product outside of what it was intended to do.
✔Using non-original parts to do repairs on the product.
✔ Any service from any third party will void the warranty. This includes onsite labor or at a third party facility.
✔ Will not cover expedited shipping costs to perform repairs or shipping costs after the first 30 days.
Returns:
✔ At Kitchen Appliances Pro we work with many of the top brands in the industry. We want YOU to be happy. That's why we have a hassle free 30-day return policy on most of our products.
Exceptions Include:
✔ La Pavoni Home Machines – 7 Day Policy Return Policy – restocking fee varies if there is damage.
✔ La Pavoni Commercial Machine sales are final with 1 year base warranty. Please contact us about purchasing additional warranties.
✔ Nuova Simonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.
✔ Note: If any damages or issues occurred during the shipping of your product we will work with you to replace the unit.
Order Confirmation:
✔ Once you have completed the checkout using your preferred payment method, an order confirmation will be sent to the email included in the order details. You can opt to receive a SMS message by including your cell phone number.
✔ After you have placed your order, we will authorize payment and reserve your unit.
✔ If there are any issues regarding the order - one of our associates will contact you immediately to resolve.
Cancellations and Refunds:
✔ Cancellations can be accommodated if requested prior to shipment of the order and will receive a full refund. If canceled after shipment, please contact us at 1-800-674-9839 and one of our associates will be happy to assist
