✔ Home Espresso Machines generally ship within 1 - 2 business days from order date.

✔ Commercial Machines are bench tested prior to shipment and requires additional time to prepare for shipment.

✔ Please allow up to 10 business days for arrival.

✔If you have any questions, please contact us at 1-800-674-9839 or e-mail at info@kitchenappliancespro.com and one of our assistants will help.

✔ If you are crunched for time- contact us for expedited shipping options!

PRODUCT QUALITY GUARANTEE

✔ Upon receipt of your item(s), Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.

✔ If your item(s) arrive damaged, please contact us immediately and send photos to info@kitchenappliancespro.com. We will happily work with you to resolve the issue and issue compensation or replace your machine/parts

Warranty Information:

✔ Your newly purchased Espresso Machine is covered by the Manufacturer Limited Warranty, subject to Terms and Conditions.

✔ If you have technical issues with your espresso machine and within the warranty period, please consult your product manufacturer's warranty. You may also contact us at 1-800-674-9839 or e-mail at info@kitchenappliancespro.com. We are here to help you.

✔ At Kitchen Appliances Pro we work with many top brands in the industry and all our products are of the highest quality. We want you to be happy and satisfied with your purchase and enjoy it for many years to come. We offer a Satisfaction Guarantee.

What is Covered by the Warranty:

Not Covered by Warranty:

✔ Plastic and Wearable Parts

✔ General Wear and Tear and normal deterioration such as: gaskets, filters, grinder burrs, plastic parts such as bean hoppers, etc.

✔ Issues caused by water damage from poor water quality which can result in scale build up.

✔ Any damage caused by an accident, misuse or abuse, not performing necessary maintenance and/or cleaning, faulty installations, mishandlings, damage during shipment, line power shortage, line power surge or anything external that may have caused damage.

✔ Using the product outside of what it was intended to do.

✔Using non-original parts to do repairs on the product.

✔ Any service from any third party will void the warranty. This includes onsite labor or at a third party facility.

✔ Will not cover expedited shipping costs to perform repairs or shipping costs after the first 30 days.

Returns:

✔ At Kitchen Appliances Pro we work with many of the top brands in the industry. We want YOU to be happy. That's why we have a hassle free 30-day return policy on most of our products.

Exceptions Include:

✔ La Pavoni Home Machines – 7 Day Return Policy – restocking fee varies if there is damage.

✔ La Pavoni Commercial Machine sales are final with 1 year base warranty. Please contact us about purchasing additional warranties.

✔ Nuova Simonelli Commercial Machine sales are final with standard warranty & upgraded warranty options available.

✔ Note: If any damages or issues occurred during the shipping of your product we will work with you to replace the unit.

Order Confirmation:

✔ Once you have completed the checkout using your preferred payment method, an order confirmation will be sent to the email included in the order details. You can opt to receive a SMS message by including your cell phone number.

✔ After you have placed your order, we will authorize payment and reserve your unit.

✔ If there are any issues regarding the order - one of our associates will contact you immediately to resolve.

Cancellations and Refunds:

✔ Cancellations can be accommodated if requested prior to shipment of the order and will receive a full refund. If canceled after shipment, please contact us at 1-800-674-9839 and one of our associates will be happy to assist

✔ FREE Shipping: All Espresso Machine orders are shipped free of charge in the continental USA (lower 48 states)

✔ NO Sales Tax: You do not pay sales tax on any purchase in the majority of the states.

✔ Lowest Price Guarantee: Should you find a better price at another online store, just let us know and we'll beat the competitor's pricing hands-down.

✔ Fast, Friendly Customer Service: We are here to help throughout the entire purchase process to ensure you are successful in your coffee needs

✔ Authorized On-Line Dealer/Distributor: We are an authorized dealer/distributor of all the brands that we sell which means we have direct relationship with each manufacturer concerning warranty, regulated pricing and service issues. It is always safer to purchase and work with authorized dealer/distributor as there are number of unauthorized retailers out there. These retailers cannot provide or guarantee resolutions with warranty and service. It is important to purchase from a trustworthy source that manufacturers endorse and authorize.

✔ Ordering from Kitchen Appliances Pro is 100% safe and secure so you can rest easy. Your personal details are never shared, sold or rented to anyone.